Why does this page not show performance statistics?

Because a statistic on a contractor's own website cannot be verified by the reader, and everyone knows it. A figure like ninety eight percent on time is either true, selectively measured, or invented, and you cannot tell which from the outside. Knowing which measures are tracked at all is more informative than an unverifiable number.

What operational measures do you track?

Production against plan, restoration completion before demobilization, closeout package completeness, documentation turnaround, emergency response time, safety incidents and near misses, locate compliance, and change orders as a proportion of original scope. These are used to run the work rather than assembled afterward for marketing.

How is emergency response time measured?

From the call to mobilization, meaning the point a crew is committed and moving. That is the part a contractor controls. Travel time and the nature of the fault vary, which is why a realistic time is worked out on the call rather than published as a single figure. Emergency calls are answered directly.

What is a near miss and why track it?

A near miss is an event that could have caused injury or damage but did not, such as a bore head passing closer to an existing line than planned. Tracking near misses shows where controls are weak before anyone is hurt or anything is struck. A contractor that records none is usually not looking.

Can we see these measures for our own project?

Yes, in the normal project documents. Daily production reports show progress against plan and field conditions. Restoration photographs show completion before a crew leaves. The closeout package can be checked item by item against the closeout checklist. Those records describe your job specifically, which makes them more useful than any company wide figure.

Will you provide safety information for prequalification?

Yes. Tell us which form or questionnaire your prequalification process uses and what it asks for, and the information is supplied directly in that format. Safety records belong in a verified procurement file, where they can be checked and compared, rather than on a marketing page where they cannot.

Resources

Statistics

What gets measured, stated honestly, without numbers that cannot be checked.

Strilla measures production against plan, restoration completion before demobilization, closeout package completeness, emergency response time, safety incidents and documentation turnaround. Verified figures are not published here, because an unverifiable number on a marketing page tells a project manager nothing.

Why there are no numbers on this page

Because a statistic published on a contractor's own website is unverifiable by definition, and everyone reading it knows that.

A figure like ninety eight percent on time completion is either true, selectively measured, or invented, and a project manager has no way to distinguish between those from the outside. Publishing it adds nothing except an implied claim.

What is genuinely useful is knowing which measures a contractor tracks at all, because a contractor who does not measure restoration completion or closeout completeness is telling you those things are not managed.

What is actually measured on every project

These are operational measures used to run the work rather than marketing metrics assembled afterward.

Production against plan, tracked daily in the units the project uses
Restoration completion verified before a crew demobilizes
Closeout package completeness against the required contents list
Documentation turnaround from completion to delivered package
Response time on emergency calls, measured from call to mobilization
Safety incidents and near misses
Locate compliance, meaning tickets placed and verified before work
Change orders as a proportion of original scope, which indicates scoping quality

Why change order rate is the most revealing measure

A contractor with a high change order rate is either encountering genuinely unpredictable conditions or scoping poorly at bid time. From your side those look identical until the invoice arrives.

Tracking it internally creates pressure to scope accurately up front, which is where the benefit to a client actually comes from. A bid that is accurate is worth more than a bid that is low.

How will you see these measures on your own project?

Most of these measures show up in the documents you receive while the work is running, which is a better test than any published figure. The daily production report shows what was completed against what was planned, the conditions met and anything blocking progress.

Restoration completion is shown in photographs before a crew leaves a location. Closeout completeness can be checked against the closeout checklist when the package arrives. Change orders are visible as they are raised, with the field condition documented on the day it was found.

Which numbers should you ask any contractor for?

Ask for the measure and the method together. A contractor quoting an on time rate should be able to say what counted as on time, which projects were included and over what period. If the method is vague, the number carries no weight.

Ask, too, which measures they do not track. A contractor that cannot say how it knows restoration was finished, or how long closeout takes after construction ends, is managing those things by memory, and memory is the first thing to fail on a busy schedule.

How production is reported to the client, and how often
How restoration is verified before demobilization
How long closeout typically takes and what delays it
How locate tickets are tracked and refreshed on long jobs
How changes in field conditions are recorded and priced

What will be published here

As a verified record accumulates, figures that can be substantiated will appear here with an explanation of how they are measured, because a metric without its methodology is not much better than no metric.

No verified operational figures are published yet. Each one will appear here only with its measurement method beside it.

Key takeaways

A statistic published on a contractor's own website cannot be verified by the reader, so Strilla does not publish unverified figures.
Strilla tracks production against plan, restoration completion, closeout completeness, documentation turnaround, emergency response time, safety incidents, locate compliance and change order rate.
Change order rate is the clearest internal signal of how accurately a project was scoped at bid time.
Any figure Strilla publishes in future will appear with its measurement method beside it.

Key terms

Production against plan: A daily comparison of the work completed, in the project's own units such as feet bored or spans lashed, with the work scheduled for that day. It shows slippage early, while there is still time to adjust crews or sequence, rather than at the end of a phase.
Change order rate: Approved changes to scope or price expressed as a proportion of the original contract scope. A high rate points either to conditions nobody could have predicted or to gaps in the original scope, and tracking it pushes a contractor to scope accurately at bid time.
Locate compliance: Confirmation that a valid Sunshine 811 ticket existed and that the marks were checked before any digging or boring, at every work location. On long projects it also means refreshing tickets before they expire, so crews never work on outdated marks.
Documentation turnaround: The time between construction finishing and a complete closeout package reaching the client. A long gap usually means records were not captured as the work happened and are being rebuilt from memory, which reduces their accuracy.

Operational measures and what each one tells a client

Measure	How it is measured	What it tells you
Production against plan	Daily, in the project's units	Whether the schedule is holding
Restoration completion	Verified and photographed before demobilization	Whether sites are left finished
Closeout completeness	Package checked against the required contents list	Whether documentation is complete
Emergency response time	From call to mobilization	How quickly a crew is committed
Locate compliance	Ticket placed and marks verified before work	Whether utility strike risk is controlled
Change order rate	Approved changes as a share of original scope	How accurately the job was scoped

What this means for your project

For a project manager, the measures a contractor tracks matter more than the figures it publishes. A tracked measure becomes something you can see in daily reports and closeout documents, and something you can raise in a progress meeting when it slips. An untracked one becomes a surprise at the end of the job.

When comparing bidders, ask each one how it measures restoration, closeout and change orders, and ask to see a sample daily report. The answers reveal which risks will be managed on your project and which will be left to chance, long before any construction cost is committed.

Frequently Asked Questions

Why does this page not show performance statistics?: Because a statistic on a contractor's own website cannot be verified by the reader, and everyone knows it. A figure like ninety eight percent on time is either true, selectively measured, or invented, and you cannot tell which from the outside. Knowing which measures are tracked at all is more informative than an unverifiable number.
What operational measures do you track?: Production against plan, restoration completion before demobilization, closeout package completeness, documentation turnaround, emergency response time, safety incidents and near misses, locate compliance, and change orders as a proportion of original scope. These are used to run the work rather than assembled afterward for marketing.
Why is change order rate a useful measure?: Because a high rate means either genuinely unpredictable conditions or poor scoping at bid time, and from a client's side those look identical until the invoice arrives. Tracking it internally creates pressure to scope accurately up front, which is where the benefit to you actually comes from. An accurate bid beats a low one.
How is emergency response time measured?: From the call to mobilization, meaning the point a crew is committed and moving. That is the part a contractor controls. Travel time and the nature of the fault vary, which is why a realistic time is worked out on the call rather than published as a single figure. Emergency calls are answered directly.
What is a near miss and why track it?: A near miss is an event that could have caused injury or damage but did not, such as a bore head passing closer to an existing line than planned. Tracking near misses shows where controls are weak before anyone is hurt or anything is struck. A contractor that records none is usually not looking.
Can we see these measures for our own project?: Yes, in the normal project documents. Daily production reports show progress against plan and field conditions. Restoration photographs show completion before a crew leaves. The closeout package can be checked item by item against the closeout checklist. Those records describe your job specifically, which makes them more useful than any company wide figure.
Will you provide safety information for prequalification?: Yes. Tell us which form or questionnaire your prequalification process uses and what it asks for, and the information is supplied directly in that format. Safety records belong in a verified procurement file, where they can be checked and compared, rather than on a marketing page where they cannot.

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